Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We have the right to request photographs of the items to verify the damage or issue. 

We are not responsible for damages or issues that occur after the order is marked as 'delivered' by our shipping carrier. It is the recipients responsibility to carefully transfer the meat into a freezer or refrigerator upon arrival. We are not responsible for any popped packages or freezer burn that occurs after the product has been stored in the recipients fridge or freezer. 

Non-returnable items
Due to the nature of our perishable meat products, they cannot be returned. Please get in touch if you have questions or concerns about your specific item. 

Delayed/lost meat boxes
We do everything within our control to ensure your meat arrives to you in great condition, but there are rare occasions where something happens outside our control that delays the package. In most cases, even with these delays, the meat is still cold or partially frozen upon arrival.

To receive fast and simple order protection in the event of delays, damage, or theft you can sign up for shipping protection at checkout. This ensures that in the event of a problem, we can fully refund or replace your order.

If you toggle off the shipping protection and your box is delayed, lost, or stolen for reasons outside our control, we will not be able to replace the box.

Refunds
In the event a refund is needed and approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We cannot provide refunds for meat boxes that are delayed due to an incorrect address entered at checkout.